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+1-732-485-2499 | trainings@hachion.co

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Visitors Count 34153 Recent user location: United States New York,

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ITIL Foundation

Course Description

Hachion ITIL training course is a V3 Foundation course in ITIL® and various IT service management life cycles. The major topics of this online V3 certification training include introduction to ITIL®, ITIL model, comparison between service desk, rule desk and call center, key definitions and features of incident, problem, change, release, configuration, service level, IT services, financial, capacity, IT service continuity management, security management and availability management.

Course Schedule

Upcoming course schedule will be updated soon

Would you like to make your own schedule? Reschedule

Choose the best training mode which suits to your requirement

Live online training

Live interactive online training
Daily Assignments and Lab exercises
Resume and certification guidance
Mock interview and live project assistance
Resume marketing and job assistance

Mentoring mode training

Recorded videos and Trainer support
Topic wise assignments and lab exercises
Resume and certification guidance
Mock interview and live project assistance
Resume marketing and job assistance

Live online training and internship

Recorded videos and Trainer support
Daily assignments and lab exercises
Resume and certification guidance
Project internship and certification
Resume marketing and job assistance

Course Content

Download

What is an ITIL & ITSM

Introduction to ITSM and ITIL
Service management Approach
Objectives of IT service Management
ITIL A process oriented approach to ITSM
What is a Best Practise?
ITIL Background
Outline of information that is covered in ITIL v3 foundation Training
Benefits of ITSM implementation through ITIL

Certification & Key Definition

ITIL foundation certification
Foundation Score Sheet Sample
ITIL key Definition
ITIL Model

Service Desk

Mission of Service Desk
Service Desk vs Ruledesk and Call Center
Function and Activities of Service Desk
Types of Service Desk Rollouts
Service Desk Personnel
Critical Success Factors
Service Desk Bottlenecks
Service Desk KPIS

Incident Management

Mission of Incident management
Objective of incident management
Key definition in incident management
Incident records vs Problem records
Incident Management Life cycle
Incident detection and recording
Incident Escalations
Roles in incident management
Incident Management Bottlenecks
Critical Success Factors
Incident Management KPIs

Problem Management

Mission of problem management
Objectives of problem management
Key definitions in problem management
Problem management vs Incident management
Scope of Problem management
Problem management Techniques
Roles in Problem Management
Problem management Bottlenecks
Critical success Factors
Problem Management KPIs
Benefits of Problem management

Change Management

What is change and change management
Mission of change management
Objective of change management
Key terms in change management
Scope of change management
Change management process
Change management activities
Roles in change management
Change management bottlenecks
Critical success factor
Change management KPIs

Release Management

Mission of Release Management
Goals of Release Management
Key terms in Release Management
Release Management Activities
Roles in Release Management
Release Management Bottlenecks
Critical Success Factors
Release Management KPIs

Configuration Management

Mission of Configuration Management
Objectives of Configuration Management
Key Terms in Configuration Management
Inputs and Outputs of Configuration Management
Core Elements / Process of Configuration Management
Roles in Configuration Management
Configuration Management vs Asset Management
Configuration Management Bottlenecks
Critical Success Factor
Configuration Management KPIs

Service Level Management

Mission of Service Level Management
Objectives of Service Level Management
Scope of Service Level Management
Key terms in Service Level Management
SLM Process
Elements of SLA
Roles in Service Level Management
Costs vs. Benefits
Bottlenecks
KPIs Service Level Management
Critical Success Facto

IT Services Financial Management

Mission of IT Services Financial Management
Objectives of IT Services Financial Management
Key Process activities of IT Services Financial Management
Charging and Pricing Policies
Process of IT Services Financial Management
IT Services Financial Management Bottlenecks
IT Services Financial Management KPIs
Critical Success Factor

Capacity Management

Mission capacity management
Objectives of capacity management
Key terms in capacity management
Capacity management process

Availability Management

Mission of Availability Management
Objectives of Availability Management
Scope of Availability Management
Key Concepts of Availability Management
Process of Availability Management
Availability Management Metrics
Methodologies in Availability Management
Roles in Availability Management
Availability Management Bottlenecks
Availability Management KPIs
Critical Success Factor

IT Service Continuity Management

Mission of ITSCM
What is Continuity Management?
Objectives of ITSCM
Scope of ITSCM
Key Concepts of ITSCM
Business Continuity Life Cycle
Roles in ITSCM
Bottlenecks
KPIs
Critical Success Factor

Security Management

Mission of Security Management
Objectives of Security Management
Key Concepts of Security Management
Process of Security Management
Security and the SLA
Roles in Security Management
Bottlenecks
KPIs
Critical Success Factor

ITIL Foundation Training FAQs

What is Hachion self-paced training?

In Hachion self-paced training program you will receive recorded sessions, course material, Quiz and assignments.The courses are designed such that you will get real world exposure and focused on clearing relevant certification exam. After completion of training you can take quiz which enable you to check your knowledge and enables you to clear relevant certification at higher marks/grade also you will be able to work on the technology independently.

What are the different modes of training that Intellipaat provides?

At Hachion you can enroll either for the instructor-led online training or self-paced training. Apart from this Hachion also offers corporate training for organizations to upskill their workforce. All trainers at Hachion have 12+ years of relevant industry experience and they have been actively working as consultants in the same domain making them subject matter experts. Go through the sample videos to check the quality of the trainers.

Can I request for a support session if I need to better understand the topics?

Hachion is offering the 24/7 query resolution and you can raise a ticket with the dedicated support team anytime. You can avail the email support for all your queries. In the event of your query not getting resolved through email we can also arrange one-to-one sessions with the trainers. You would be glad to know that you can contact Hachion support even after completion of the training. We also do not put a limit on the number of tickets you can raise when it comes to query resolution and doubt clearance.

Can you explain the benefits of the Hachion self-paced training?

Hachion offers the self-paced training to those who want to learn at their own pace. This training also affords you the benefit of query resolution through email, one-on-one sessions with trainers, round the clock support and access to the learning modules or LMS for lifetime. Also you get the latest version of the course material at no added cost. The Hachion self-paced training is 75% lesser priced compared to the online instructor-led training. If you face any problems while learning we can always arrange a virtual live class with the trainers as well.

What kind of projects are included as part of the training?

Hachion is offering you the most updated, relevant and high value real-world projects as part of the training program. This way you can implement the learning that you have acquired in a real-world industry setup. All training comes with multiple projects that thoroughly test your skills, learning and practical knowledge thus making you completely industry-ready. You will work on highly exciting projects in the domains of high technology, ecommerce, marketing, sales, networking, banking, insurance, etc. Upon successful completion of the projects your skills will be considered equal to six months of rigorous industry experience.

Does Hachion offer job assistance?

Hachion actively provides placement assistance to all learners who have successfully completed the training. For this we are exclusively tied-up with over 80 top MNCs from around the world. This way you can be placed in outstanding organizations like Sony, Ericsson, TCS, Mu Sigma, Standard Chartered, Cognizant, Cisco, among other equally great enterprises. We also help you with the job interview and résumé preparation part as well.

Is it possible to switch from self-paced training to instructor-led training?

You can definitely make the switch from self-paced to online instructor-led training by simply paying the extra amount and joining the next batch of the training which shall be notified to you specifically.

How are Hachion verified certificates awarded?

Once you complete the Hachion training program along with all the real-world projects, quizzes and assignments and upon scoring at least 60% marks in the qualifying exam; you will be awarded the Hachion verified certification. This certificate is very well recognized in Hachion affiliate organizations which include over 80 top MNCs from around the world which are also part of the Fortune 500 list of companies.

Does the Job Assistance Program guarantee me of getting a Job?

Apparently, No. Our Job Assistance program is aimed at helping you land in your dream job. It offers a potential opportunity for you to explore various competitive openings in the corporate world and assists you in finding a well-paid job, matching your profile. The final decision on your hiring will always be based on your performance in the interview and the requirements of the recruiter.